Advanced Public Relations

Comm374 – Spring 2002

MW 9:45am-11:00 URH 107 TTh 9:45am-11:00 VUCO 1422

Dr. B. D. Neff, Associate Professor Schnabel Hall-8

Email: Bonita.Neff@valpo.edu Telephone: X6827 Website

Office hours: MTWTh 11:15am-1:00pm

W 2:00pm to 4:00pm and by appointment

Course Goals: The field of public relations is rich with case studies of theory and practice. This course provides a sampling of the case studies in public relations and in most cases, integrated communication. These cases incorporate multicultural and global perspectives along with the challenges of such areas as technology. Excerpts from PRWeek, an agency-produced publication, findings from the Commission on Undergraduate and Graduate Public Relations Education, and other key articles from both trade and academic sources will supplement the case readings.

Texts

Hendrix, Jerry A. (2001). Public Relations Cases. Stanford, CT: Wadsworth.

DeSanto, Barbara and Moss, Danny (2002). Public Relations Cases: International Perspectives. New York: Routledge.

Prerequisites: Comm 101 Media Presentation

Comm 265 Principles of Public Relations

Evaluation. Students must successfully complete all of these assignments to receive a course grade.

    1. A daily participatory grade (points) for each class session/exercise, independent sessions, and for assigned activities. (85 points)
    2. A series of evaluations (quizzes, case study portfolio, exams, exercises). (100 points)
    3. Successful completion/presentation of projects, activities and/or exercises assigned as a member of a team (both individual and team evaluations conducted) (100 points).
Unauthorized Aid

It is the responsibility of each student to review and understand the University’s Honor Code. For purposes of this course, it is a particular violation of the Honor Code to submit papers or assignments based on material submitted by students in previous offerings of COMM 374. Project proposals are expected to be original and not derived in whole or in part on others’ work. Work submitted in other classes, including COMM 374, or from work planned for submission in those classes. If you have any doubts about what you plan to propose for this course, see the instructor. Plagiarism of published literature reviews and/or research designs is an absolute violation of the Honor Code. The honor code must be written in full for all assignments and evaluations.

Grading

Course grades will be based on the following point breakdowns (total available points = 285).

A 285 (95%) B- 240 (80%) D+ 201 (67%)

A- 270 (90%) C+ 231 (77%) D 195 (65%)

B+ 261 (87%) C 225 (75%) D- 180 (69%)

B 255 (85%) C- 210 (70%)

You always know how you are doing in this course. Take the number of points you have on any given day and compare them to the number of point you could have if you had obtained a perfect score on everything. Take you actual score point total divided by the perfect score total, and match the resulting percentage to the grade list above.

Since the exams, quizzes, and presentations/projects represent ample opportunity for evaluation in this course, there will be no opportunity for extra credit work.

Attendance.

Because the exams and quizzes are derived from lectures and readings, regular class attendance is important—especially during class presentations. Failure to attend all such presentations will result in course points being deducted. Make-up exams and quizzes will be given for illness only when the instructor can verify the illness through a nurse and/or doctor. Make-ups for other reasons are at the instructor’s discretion, but will be difficult to obtain. All sports participants must provide official schedules of their activities. No exceptions. Arrangements for make-ups must be made in advance of the absence. Make-up quizzes will be oral. Make-up exams will usually be essay and always different from regularly scheduled exams.

Vacation Policy: The University specifies clearly when vacation periods begin and end. The course operates strictly on that schedule, which students are expected to know. Leaving for vacation early, returning late, missed rides or failures to make alternative transportation arrangements do not constitute good excuses for missed classes, assignments, quizzes and exams.

Grade Record Sheet

Please keep a record of your grade points. That way you will easily be able to compute how well you are doing in the course on any given day.

Presentations and other evaluations (The number of lines do not necessarily represent the actual number of opportunities that will be given.)
 
#1 #11
#2 #12
#3 #13
#4 #14
#5 #15
#6 #16
#7 #17
#8 #18
#9 #19
#10 #20

Class participation (85 points) _____

Evaluation (100 points) _____

Projects & exercises (100 points) _____

COURSE CALENDAR

Com 374-Principles of Public Relations

WEEK ONE

Jan 9

Obj: To establish the logistics for the course, including weekly team sessions and the development of a case portfolio
Obj: To integrate the variety of perspectives on PR—ethics, case study approach, PR as a process. Readings

Hendrix: Public Relations in Action, 3-9

WEEK TWO

Jan 14

Obj: To incorporate the process of public relations
Obj: To understand the role of objectives, programming, and evaluation in public relations Readings

Hendrix: Public Relations Process 11-48

WEEK THREE

Jan 21

Obj: To understand the role and limits of mass media in pubic relations Readings Hendrix: Reaching Major Audiences, 51-65 Assignments: Case-3-1: Titanic Video Launch 67
Case 3-2: Sea-ing double: How Princess Cruises Made Identical Ships Newsworthy 76
Case 3-3: Maytag Neptune High-Efficiency Washer Introduction 83
Case 3-4: Legendary football Coaches Commemorative Stamps 98
WEEK FOUR

Jan 28

Obj: To understand the research, objectives, programming, and evaluation necessary for both employee and member relations (internal relations) Readings

Hendrix: Internal Communications, 107-113

Member Relations, 131-134

Assignments:

Case 4-1: 4-1 "Just 2 It" 115
Case 4-2: Healthy Heart and Soul 124
Case 4-3: The Air Force Association—Member Relations 138
Case 4-4: World Vinyl Forum 148


WEEK FIVE

Feb 4

Obj: To appreciate the perspective of community relations from a research, objective, programming, and evaluation perspective Readings

Hendrix: Community Relations, 157-164

Assignments:

Case 5-1: Come Home: The Return to Central Library 166
Case 5-2: "Colorado Springs Airport Opening 177
Case 5-3: The Collectors 186
Case 12: Creating from Crisis: Building the Oklahoma City National Memorial 144-153 (DeSanto and Moss)
WEEK SIX

Feb 11

Obj: To apply research, objectives, programming, evaluation, and evaluation to public affairs Readings

Hendrix: Public Affairs and Government Relations, 193-207

Assignments:

Case 6-1: Revision 12: The Campaign to Close the Gun Show Loophole in Florida 209
Case 6-2: Ryobi 4-cycle: The Future Is Clear 218
Case 6-3: Balancing School Meals with Grains 227
Case 11: Lobbying for Survival: Beef Export Ban 130-143 (De Santo and Moss)
WEEK SEVEN

Feb 18

Obj: To apply research, objectives, programming, evaluation, and evaluation to public affairs

Obj: To learn about the relationship between lawyers and public relations professionals

Readings

Hendrix: Investor and Financial Relations 237-242

Assignments:

Case 7-1: Creating confidence in a Corporate Turnaround 246
Case 7-2: Repositioning the Scotts Company
Case 6: Barloworld-Shareholder Value 74-85 (De Santo and Moss)
Case 7: The Price WaterhouseCoopers Merger 86-92 (De Santo and Moss)
WEEK EIGHT

Feb 25

Obj: To apply research, objectives, programming, evaluation, and evaluation to consumer relations Readings

Hendrix: Consumer Relations, 274-281

Assignments:

Case 8-1: Benecol Pre-Launch: Laying the Foundation for Phenomenon 283
Case 8-2: Maxwell House build a Home America 295
Case 8-3: Making Science Make Sense 306
Case 8-4: Wamoola Madness: America Meets the New $20 Bill 319
WEEK NINE and TEN

March 4-March 17th—Spring Break

WEEK ELEVEN

Mar 18

Obj: To learn the skill of case study development


Assignment:

Midterm: paper due on cases and readings (guidelines on website)

Midterm: class discussion of ideas presented over the term based on your papers (guidelines on website)

WEEK TWELVE

Mar 25

Obj: To apply research, objectives, programming, evaluation, and evaluation to international public relations Readings

Hendrix: International Public Relations, 326-323

Assignments:

Case 9-1: Lucent Branding Success in Latin America—An Integrated Approach 338
Case 9-2: Restoring Confidence in Korea During the Asian Financial Crisis 349
Case 14: Raising Environmental Awareness in Slovenia 167-179 (De Santo and Moss)
Case 19: Worldcom Public Relations Group 246-258 (De Santo and Moss)
WEEK THIRTEEN

April 1

Obj: To appreciate the role of publics with special needs Readings Hendrix: Relations with Special Publics, 362-369 Assignments: Case 10-1: Visa "Read Me a Story"—Addressing America’s Reading Crisis 371
Case 10-2: Your Thyroid: Gland Central—Putting Thyroid Disease on the Fast Track 385
Case 10-3: Hispanic Cheese Education Campaign 395
Case 18: The Tourer Marketing Bureau 226-245 (De Santo and Moss)
WEEK FOURTEEN

April 8

Obj: To apply research, objectives, programming, and evaluation to emergency public relations Readings Hendrix: Emergency Public Relations, 403-412 Assignments: Case 11-1: The Houston Chemical Complex 416
Case 11-2: Pepsi’s Crisis Response: The Syringe Scare 432
Case 10: Two Swedish Crises 113-129 (De Santo and Moss)
Case 13: Florida and the Tourist Murders 154-166 (De Santo and Moss)


WEEK FIFTEEN

April 15

Obj: To incorporate integrated communications into the public relations process (IC Process) Readings Hendrix, Beyond Public Relations: Integrated MarketingCommunication, 443-451 Assignments: Case 12-1: Best Drive in the Game 453
Case 12-2: Montgomery County’s Composting Program 464
Case 16: Public Relations and Marketing of Place 194-208 (De Santo and Moss)
Case 17: Strategic Role of Marketing Communications and PR 209-225 (De Santo and Moss)
WEEK SIXTEEN

April 22

Obj: To learn to develop a public relations case study with all the stages of analysis and development (see web site for portfolio guidelines)

Obj: To execute presentation skills in case study public communication effort

Assignments: PRSA Code of Professional Standards for the Practice of Public Relations, 476-485

Final exam is the combination of your case study portfolio and presentation of your case study (consult "Questions for Class discussion and Case analysis" page 473-475)

WEEK SEVENTEEN

April 29

Obj: Present case portfolio (See website for guidelines) WEEK EIGHTEEN

May 6

Obj: Present case portfolio Reading Day: Wed, May 8th

Final Exam: MW Class--10:30am-12:30pmMon, May 9

TTh Class--10:30am-12:30pm Tu, May 10